Introduction
Welcome to AISora2. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI video generation service.
By using AISora2, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
Information We Collect
Account Information
Email address (required for account creation)
Encrypted password
Account preferences and settings
Usage Data
Video generation prompts and descriptions you provide
Reference images and URLs you upload or provide
Generated video content and metadata
Credits usage and transaction history
Technical Information
IP address and approximate location
Browser type and version
Device information and operating system
Pages visited and features used
Time and date of visits
Payment Information
Payment information is processed securely by our third-party payment processors (Stripe and Creem)
We do not store your complete credit card information on our servers
We retain transaction records for billing and accounting purposes
How We Use Your Information
We use the collected information for the following purposes:
• Provide, operate, and maintain our AI video generation service
• Process your video generation requests using OpenAI Sora 2 technology
• Manage your account, credits, and subscriptions
• Send you service-related communications and updates
• Improve and optimize our service quality and user experience
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our Terms of Service
• Respond to your customer support requests
Sharing Your Information
We may share your information in the following circumstances:
Third-Party AI Services
Your prompts and reference images are sent to OpenAI's Sora 2 API to generate videos
These services have their own privacy policies and data handling practices
We only share the minimum necessary information to provide the service
Payment Processors
Payment information is processed by Stripe and Creem according to their privacy policies
We receive transaction confirmations but not your complete payment details
Storage Providers
Generated videos are stored on secure cloud storage (Cloudflare R2 or AWS S3)
Storage is encrypted and access-controlled
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority
We may share information to enforce our Terms of Service or protect our rights and safety
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred
You will be notified of any such change and your options regarding your information
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations:
Account Data
Account information is retained until you delete your account
After account deletion, personal data is removed within 30 days
Generated Content
Free users: Videos stored for 7 days
Basic plan: Videos stored for 30 days
Standard plan: Videos stored for 60 days
Pro plan: Videos stored for 90 days
You can download your videos anytime during the storage period
Transaction Records
Payment and transaction records are retained for 7 years for tax and accounting purposes
Your Privacy Rights
To exercise these rights, please contact us at contact@aisora2.com. We will respond to your request within 30 days.
Access and Portability
Request a copy of your personal data
Download your generated videos and account information
Correction
Update or correct inaccurate personal information
Modify your account settings and preferences
Deletion
Request deletion of your account and personal data
Note that some information may be retained for legal compliance
Withdrawal of Consent
Withdraw consent for data processing where consent was the basis
This may limit your ability to use certain features
Object to Processing
Object to certain data processing activities
Opt-out of marketing communications
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
• Encryption of data in transit and at rest
• Secure authentication and password hashing
• Regular security audits and updates
• Access controls and employee training
• Secure cloud infrastructure with reputable providers
However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws.
We ensure that appropriate safeguards are in place when transferring your data internationally, including:
• Using services that comply with international data protection standards
• Implementing contractual protections
• Ensuring adequate security measures
Children's Privacy
AISora2 is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us at contact@aisora2.com, and we will delete such information promptly.
Third-Party Services and Links
Our Service may contain links to third-party websites and services that are not operated by us. We are not responsible for the privacy practices of these third parties.
We encourage you to review the privacy policies of any third-party services you interact with.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience. For detailed information about our use of cookies, please see our Cookie Policy.
You can control cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.
We will notify you of any material changes by:
• Posting the updated policy on our website
• Updating the 'Last Updated' date at the top of this policy
• Sending an email notification for significant changes (if you have an account)
Your continued use of AISora2 after changes are posted constitutes your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: contact@aisora2.com
We will respond to your inquiry within 3 business days.